Refunds and Cancellations

Gift Voucher HUB uses an automated system & once an order is paid for, no changes can be made to the order. It may be possible to cancel the order if it has not entered the production process but a charge of £20 may be made to cancel the order. To request a cancellation please email hello@giftvoucherhub.com.

Because of the bespoke nature of the product refunds will only be given if the product is damaged or faulty. Advice of damage, delay or partial loss of goods in transit of non-delivery must be given in writing to Gift Voucher HUB and the carrier within three clear days of delivery (or, in the case of non-delivery, within 7 days of despatch of the goods) and any claim in respect thereof must be made in writing to the printer and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 7 days of despatch). Notification of any claim for errors or shortages must be made in writing within 7 days of delivery otherwise no liability can be accepted. The printer shall not be liable in respect of any claim unless the aforementioned requirements have been complied.

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